Privacy Policy

Last Updated: October 2, 2026

1. Introduction

Annette O’Connor (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS communications, email communications, appointment reminders, and website tracking tools.

By using our website or services or opting into our communications, you acknowledge this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect your name, email address, phone number, mailing address, and other information you voluntarily provide when you submit forms, book appointments, request information, or otherwise communicate with us.

Communications Data

If you opt in to receive communications, we may collect your messaging preferences and maintain records of consent, message activity, and opt-out requests related to SMS and email communications.

Usage and Device Information

We may use cookies, pixels, analytics tools, and similar technologies to collect information about how you interact with our website. This may include your IP address, browser type, device information, pages visited, and interaction data.

Appointment and Service Data

If you schedule an appointment, request insurance information, or use our services, we may collect information associated with those interactions.

3. How We Use Your Information

We may use your information to:

Provide requested services and customer support

Respond to questions and requests for information

Send appointment confirmations and reminders

Send SMS and email communications that you have consented to receive

Provide information regarding insurance products and services

Improve our website, services, and marketing performance

Maintain records related to communication consent and opt-outs

Protect our website, business, and users from fraud, misuse, or security threats

Comply with applicable legal and regulatory requirements

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve your experience and understand how our website is used.

You may control or disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information.

We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for their marketing or promotional purposes.

We may share information only in limited circumstances, including:

Service Providers

We may share information with trusted service providers that assist us with operating our website and providing services, including SMS and email delivery providers, scheduling platforms, customer support tools, website hosting providers, and analytics services.

These providers may use personal information only as necessary to perform services on our behalf.

Legal and Safety Requirements

We may disclose information when required by applicable law, regulation, legal process, or governmental request, or when reasonably necessary to protect our rights, safety, property, users, or others.

Business Transfers

If the business is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction. Any successor will be expected to handle personal information in accordance with applicable law and this Privacy Policy.

Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors that provide support services, such as customer service or messaging technology, is permitted as necessary to provide those services.

Text messaging originator opt-in data and consent information will not be shared with third parties for their own marketing or promotional purposes.

6. Your Choices

SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to a message you receive from us.

After you send STOP, you may receive a confirmation that you have been unsubscribed. You will no longer receive SMS messages unless you subsequently opt in again.

Email Opt-Out

You may unsubscribe from marketing emails by using the unsubscribe link provided in the email, when available.

Access, Correction, or Deletion

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and record-retention requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no electronic transmission or storage system is completely secure, and we cannot guarantee the absolute security of information transmitted through or stored by our systems.

8. Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable requirements.

When changes are made, the revised policy will be posted on this website with an updated “Last Updated” date.

10. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Annette O’Connor
Martinsburg, West Virginia
Phone: 304-270-0220
Email: [email protected]